About Product
 
Q: How can we get Catalogue and price list?
A:Please contact us to get the catalogues and price list.
 
About Order

Q: What is the wholesale price?
A: The wholesale price is on the Price List.

Q: How to place an order?
A: You could place an order by E-mail, Fax, etc. Please click "PLACE A ORDER " for more information. .

Q: May I order the mixture order in several catalogs?
A: Yes. You could order the mixture order in several catalogs. Of course, your order must be reach our allowed minimum request.

About Delivery

Q: How to deliver the goods?
A: Usually, we send the goods by air (DHL, FedEx, TNT, EMS or UPS) or sea. If you have your own cooperation transport company, please instruct us in Order List in advance.

Q: How about the shipping charges? Who pay it?
A: Buyers pay the shipping charges. More information, please contact us.

Q: Can you deliver the goods in time? When will we receive it?
A: We would deliver it within 1-2 working days and e-mail you the tracking NO., and you may track your parcel on the deliver Website by the NO. when we are in receiption of your payment . By air, it usually arrive in everywhere of the world within 3-4 working days.

About Service

Q: Can we exchange the goods?
A: If there is quality problem, we could exchange it within 15 days.

Q: How to exchange it for quality problem?
A: If there is quality problem, you may send it back to us within 15 days after you receive the goods. And we are responsible for exchanging it. You need to enclose the list (including Item NO., Quantities, Receiver, Address, Tel NO., E-mail etc.) with the parcel.